Status Update on Traditional Bank Transfers

By Mathilda Walters

UPDATE – 22 Aug 2022

All GBP and EUR transfers are now working. Please contact support if you have any further issues

 

We’re aware that some users have had issues with transfers and withdrawals from their Traditional Bank Accounts.


We are sorry for the delay, and understand your frustration if your accounts are not working as it should be.

We’re coordinating our new CeFi set-up with our banking partner, and sometimes these processes take longer than expected.

We’re working with them to get all transfers, external or internal, up and running as soon as possible.

 

 

This page will contain the most up-to date information concerning any ongoing issues.

For any urgent issues, please contact support either in-app, or by email at [email protected] and our team will do its best to help.

22 Aug 2022

Functionality issues remain the same, however we have enabled external transfers from Fluid (digital cash) accounts to external bank accounts for EUR/GBP IBAN holders.

This means that users who have EUR and GBP accounts can send money via DEUR and DGBP to any external account.

15 Aug 2022

Current issues:

Transfers to and from EUR and GBP to: USD, CHF, DEUR, DGBP, DUSD
Redeem to and from EUR and GBP
Card top-up from EUR and GBP
Faster Payments, SWIFT and SEPA transfers from the UK

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