Yes, you can pay them through the traditional banking system. This costs money and takes time. You can also pay them through your Fluid Account, which is free and instant. If the merchant is not a Fluid member yet, you… Continue reading Can I pay merchants from my Traditional Bank Account?
FAQ
Can I send money from my Traditional Bank Account to people who do not have a Fluid account?
No. With Traditional Bank Accounts you can only send money through the traditional banking system. If you want to send money to someone who does not have an account with Fluid, you can do this through your Fluid Account. To… Continue reading Can I send money from my Traditional Bank Account to people who do not have a Fluid account?
Can I open accounts for family or friends?
Yes. For the Fluid Accounts, you simply need to provide their email address and you can open an account for them automatically. You can also send money to their account. They will be prompted to activate their account by email… Continue reading Can I open accounts for family or friends?
What if a court ordered the money to be frozen?
Fluid Finance would respect court rulings from Swiss courts or in any territory where we or our partner banks operate. We have sophisticated anti-money laundering software in place and report any suspicious activity to regulators and partner banks.
What if you or the bank partner steals our money?
Well, we would probably go to jail. There is also theft insurance in place, in the unlikely event of something being stolen.
Can I hold digital assets in my Traditional Bank Account?
No. However, you can hold digital cash in your Fluid Account. You will be able to hold other digital assets in your Fluid Accounts, including NFTs (this is in development).
Will I ever have to provide more information?
Maybe, depending on the transactions you do. Above certain amounts, typically $25,000, you may be asked to prove the source of funds, as is typical with all banks. In addition, we monitor transactions for suspicious activity and may ask you… Continue reading Will I ever have to provide more information?
What kind of KYC information do you require?
You will need to provide KYC information when you first create a Traditional Bank Account by providing the information below. Identification Proof of address These KYC processes are undertaken using specialist ID software ID provider and controlled by our in-house… Continue reading What kind of KYC information do you require?
Can I transfer money from my account to my Web3 wallet?
Yes. You can move your money from your Traditional Bank Account to your own wallet, like MetaMask, whenever you want. Essentially, you can mint your own digital cash to use in crypto directly from your bank accounts. For the first… Continue reading Can I transfer money from my account to my Web3 wallet?
Where are these accounts held?
The Traditional Bank Accounts are held with our investment grade, regulated, partner banks in different jurisdictions.
Can anyone use these accounts?
Yes, as long as you are lawfully resident in the jurisdictions in which we offer Traditional Bank Accounts and undergo our simple, painless KYC process.
Can I pay merchants from my Fluid Account?
Yes. If the merchant is not a Fluid member yet, you can send them payment together with an email link to create an account. This is done from within the apps. This is in development and will be launched soon.
What if the recipient does not respond, or does not set up their own Fluid Account?
If the recipient does not respond within 7 days, then the money is returned to your account.
Can I send money from my Fluid Account to people who do not have a Fluid account?
Yes. For free. This is in development and will be launched soon. You just need to know their email address. The recipient will be prompted to set up their own Fluid Account by email link.
Can I open accounts for family or friends?
Yes. You simply need to provide their email address and you can open an account for them automatically. You can also send money to their account. They will be prompted to activate their account by email link. [referral-links]
What if a court ordered the money to be frozen?
Fluid Finance would respect court rulings from Swiss courts or in any territory where we or our partner banks operate. We have sophisticated anti-money laundering software in place and report any suspicious activity to regulators and partner banks.
What if you or the bank partner steals our money?
Well, we would probably go to jail. There is also theft insurance in place, in the unlikely event of something being stolen.
Can I hold other digital assets in my Fluid Account?
No. However, you can hold digital cash in your Fluid Account. You will be able to hold other digital assets in your Fluid Accounts, including NFTs (this is in development).
What kind of KYC information do you require?
There is no KYC information required to create a Fluid Account. You will need to provide KYC information in relation to the amount of digital cash that you top up (purchase) for your Fluid Account. Per transaction per day, the… Continue reading What kind of KYC information do you require?
Can I transfer money from my Fluid Account to my Web3 wallet?
Yes. You can move your digital cash from your Fluid Account to your own wallet, like MetaMask, whenever you want. Essentially, you can mint your own digital cash to use in crypto directly from your bank accounts. For the first… Continue reading Can I transfer money from my Fluid Account to my Web3 wallet?
Are these accounts custodial?
Yes. The Fluid Account is within the Fluid world; it is held in our internal ledger and subject to our control. Of course, the digital cash held in your account is protected by regulation and Swiss and foreign laws, but… Continue reading Are these accounts custodial?
Can digital cash be stolen from the Fluid Accounts?
No. Our digital cash is a digital representation of funds held with our partner banks. The accounts at the partner banks are held as client safeguarded funds, so they are protected in unlikely case of the bankruptcy of the bank.… Continue reading Can digital cash be stolen from the Fluid Accounts?
Where are these accounts held?
Fluid Accounts are held in our secure internal ledger. The world currency (fiat) funds that the digital cash is based on is held with our investment grade, regulated bank partners.
Can anyone use these accounts?
Yes, unless you are resident in one of our restricted jurisdictions. Legally, you are purchasing digital cash from us (like our Digital dollar, or DUSD). You make this purchase as described above. Our restricted jurisdictions are: Afghanistan, Iran, North Korea… Continue reading Can anyone use these accounts?
How do you do Identity Verification?
In the simplest way possible, using sophisticated technology! Identity Verification with us takes less than a minute. You scan your face with your phone, scan your ID and upload a proof of address. That’s it.
Do I have to provide my ID to use Fluid’s products?
No, you can open a Fluid Account and use our digital cash without providing your ID. If you are a resident in one of the jurisdictions where we offer banking services, you can provide ID and open a Traditional Bank… Continue reading Do I have to provide my ID to use Fluid’s products?
Are you regulated?
No, Fluid Finance is not regulated. We offer regulated services through our payment, e-money, and banking partners.
Are you a bank?
No, Fluid Finance is a financial technology company. We offer banking services through our impressive partners.
How do I get Fluid cards?
To get Fluid cards, you have to hold Fluid tokens. You can buy Fluid tokens on-chain or in the app. You also need to provide your ID, so we can identify you to issue a card.
Are there some things that I can only do with a Fluid Account, not a Traditional Bank Account?
Yes, you can only make digital payments from a Fluid Account, not a Traditional Bank Account.
Are there some things that I can do with a Traditional Bank Account that I cannot do with a Fluid Account?
Yes, with a Traditional Bank Account you can access the traditional financial system. For example, you can only send Swift payments from a Traditional Bank Account, not from a Fluid Account.
Why would I open a Fluid Account rather than a Traditional Bank Account?
There are some similarities between the accounts: funds in both accounts are held with partner banks and have insurance in place, you can spend funds in both on your cards, etc. The biggest difference is that digital cash offers more… Continue reading Why would I open a Fluid Account rather than a Traditional Bank Account?
